GDPR
GDPR Privacy Policy
Last Updated: June 2026
1. Introduction
Access Diagnostic Tests UK Ltd ("ADT UK", "we", "us", or "our") is committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy legislation.
2. Who We Are
Data Controller: Access Diagnostic Tests UK Ltd
Registered Address:
Unit 15 & 19 Aylsham Business Estate
Dunkirk
Aylsham
Norfolk
NR11 6SZ
United Kingdom
Email: trade@adtuk.co.uk
Telephone: 01263 731168
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
3. Information We Collect
Information You Provide
We may collect:
- Name
- Company name
- Billing address
- Delivery address
- Email address
- Telephone number
- Account login details
- Payment information
- Order history
- Correspondence and enquiries
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Pages viewed
- Referring website information
- Cookie and tracking data
4. How We Use Your Information
We use your personal data to:
- Process and fulfil orders
- Deliver products and services
- Manage customer accounts
- Process payments
- Provide customer support
- Respond to enquiries
- Prevent fraud and maintain website security
- Improve our website and services
- Comply with legal obligations
- Send marketing communications where you have consented or where permitted by law
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
To process orders, create customer accounts, and provide products and services.
Legal Obligation
To comply with tax, accounting, regulatory, and legal requirements.
Legitimate Interests
To improve our services, prevent fraud, maintain website security, and manage customer relationships.
Consent
For marketing communications, certain cookies, and other activities where consent is required.
You may withdraw your consent at any time.
6. Marketing Communications
If you opt in to receive marketing communications, we may send information about products, services, promotions, and industry updates.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We will never sell your personal information to third parties for marketing purposes.
7. Sharing Your Information
We may share your information with trusted third parties including:
- Payment processors
- Delivery and courier companies
- Website hosting providers
- IT and software service providers
- Professional advisers
- Regulatory authorities where legally required
All third-party providers are required to protect your information and process it only in accordance with our instructions.
Business customers who require additional information regarding ADT UK's role as a data processor can review our Data Processing Agreement, which sets out our obligations under UK GDPR when processing personal data on behalf of customers.
8. Payment Security
Payments made through our website are processed by secure third-party payment providers.
We do not store full credit or debit card details on our servers.
9. Cookies
Our website uses cookies and similar technologies to:
- Enable website functionality
- Remember preferences
- Analyse website performance
- Improve user experience
- Deliver relevant marketing content
Where required by law, we will obtain your consent before placing non-essential cookies on your device.
You can manage cookie preferences through our cookie banner or browser settings.
10. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
11. International Transfers
Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.
12. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us using the details provided above.
13. Security
We implement appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While we take reasonable precautions, no online transmission can be guaranteed to be completely secure.
14. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing any personal information.
15. Children's Privacy
Our products and services are not directed at children under 18 years of age, and we do not knowingly collect personal data from children.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
Any updates will be published on this page together with the revised effective date.
Business Customers and Data Processing
If you are a business customer and ADTUK processes personal data on your behalf in connection with products or services supplied to your organisation, our Data Processing Agreement (DPA) explains how we handle and protect that information in accordance with UK GDPR requirements.
View our Data Processing Agreement →
17. Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact:
Access Diagnostic Tests UK Ltd
Unit 15 & 19 Aylsham Business Estate
Dunkirk
Aylsham
Norfolk
NR11 6SZ
Email: trade@adtuk.co.uk
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at: